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Summary:
Must maintain confidentiality; meet all employer standards in corporate and customer practice. Follow corporate mission and vision statements. Manage the coordination efforts of customer projects (as per statement of work or contract) to meet and exceed customer expectations, while maintaining the company’s expected gross contribution margins.
Responsibilities and Duties:
Knowledge of performing satellite installations and maintenance calls.
Able to assist techs in taking pictures of work with a digital camera, download pictures, and post to there virtual office for the Quality Assurance department.
Assist in the set-up of Company sponsored training seminars.
Efficiently assist in the operation of the company I technical support desk as scheduled by the department manager.
Accomplish tasks by working with others and being a team player.
Recognize how decisions may impact others.
Seek input from others when necessary.
Repair / correct Quality Assurance deficiencies; keep deficiencies to a minimum.
Be available “On call” with a cell phone provided by the Company. Cell phones need to be kept on during the entire workday for emergency purposes.
Hours range from 7am to 10pm.
Skills and Attributes:
Prior field experience necessary.
Comprehensive understanding of VSAT, TVRO, Microwave antennas, digital media systems installation, CAT 5 cable, LAN fundamentals, and electronics theory.
Able to assist technicians in basic network interface card setup for Indoor Unit configuration.
Ability to work a flexible schedule, including occasional nights and Saturdays.
Capability to establish priorities, work independently, and proceed with objectives with minimal supervision.
Intermediate mechanical and computer skills.
Knowledge and skill to operate a spectrum analyzer, knowledge of wire termination and ability to read a multimeter.
Proven ability to operate under pressure.
Ability to multi-task and organize projects / responsibilities.
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