Project Coordinator
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Description:
SHIFT: M-F 11am – 8pm, M-F 12pm – 9PM

Summary: Must maintain confidentiality; be moral and ethical in corporate and customer practice. Follow corporate mission and vision statements. Adhere to the customer(s) Statement of Work or contract to meet customer requirements while maintaining corporate mission statement to surpass customer expectations.

Responsibilities and Duties:

• Maintain good relations with the customers, technicians and staff.
• Communicate and build rapport with technicians; convey trust and assurance.
• Respond to customer / technician requests and questions.
• Obtain an understanding of which decisions can be made alone and what requires consultation with others; act accordingly.
• Analyze and rectify customer / technician concerns using established procedures.
• Receive and enter work orders in a timely manner.
• Select the most qualified technician near the site.
• Monitor and record technician progress on work orders.
• Prepare work orders with complete job requirements listed in a clear and concise manner.
• Fax work orders to selected technician.
• Coordinate an ETA and communicate it to the customer, end user and technician.
• Order, ship and track equipment needed to complete work orders.
• Update Report System with every communication.
• Properly close out all billing.
• Generate and maintain (clean up) reports.
• Accomplish tasks by working with others and be a good team player.
• Recognize how decisions may impact others.
• Seek input from others when necessary.
• Other miscellaneous duties as assigned.

Qualifications:
This position requires strong written and verbal communication skills, attention to detail, organizational skills, and ability to manage in a fast-paced heavy work load environment, and have a team approach to problem solving.

1-2 years previous customer service experience.

High school diploma.

Sitting up to 8 hours a day.